Refund policy

Return & Refund Policy – LACE Clothing (laceclo.ch)

1. General

Swiss law applies. There is no statutory right of withdrawal under Swiss law. We voluntarily grant a return period of 14 days from receipt of the goods, provided the conditions below are met. Mandatory consumer protection rights at the customer's habitual place of residence remain unaffected.

2. Conditions for Returns

  • Returns must be made within 14 days of receiving the goods; please register your return in advance by e-mail to info@laceclo.ch, stating your order number.
  • Items must be unworn, unwashed and undamaged, and must be returned in their original packaging with all tags attached.
  • For hygiene reasons, socks are excluded from returns once the packaging has been opened.

3. Return Costs

All costs and risks of the return shipment are borne by the customer. This includes in particular postage and freight charges, packaging and transport insurance, as well as any customs duties, import and export charges, customs clearance and handling fees incurred in connection with the return. Returns sent freight collect or cash on delivery will not be accepted. If we incur any customs, tax or fee charges as a result of a return, these will be deducted from the refund amount.

4. Refused or Unclaimed Shipments

If the customer refuses to accept the shipment or fails to collect it – including cases where import charges due in the destination country are not paid – all resulting costs (return transport, storage, re-shipment, customs duties and fees) are borne by the customer and may be deducted from any refund. The original shipping costs will not be refunded.

5. Refunds

After receipt and inspection of the goods, we will refund the value of the goods (excluding original shipping costs) within 14 days to the original payment method. In the event of diminished value (signs of wear, missing tags, etc.), we reserve the right to make a reasonable deduction.

6. Exchanges

Direct exchanges are not offered. Please return the goods and place a new order.

7. Transport Damage and Incorrect Deliveries

Obvious transport damage or incorrect deliveries must be reported to us by e-mail with photos within 5 days of receipt. In these cases we will cover the cost of the return shipment.

LACE Clothing, Lindenstrasse 16, 8370 Sirnach, Switzerland – info@laceclo.ch