Privacy Policy

Status: 04.01.2026

1. Controller

The controller for the processing of personal data within the meaning of the Swiss Data Protection Act (DSG, revDSG) is:

Lace Clothing
Lindenstrasse 16
8370 Sirnach
Email: info@laceclo.ch
Website: https://laceclo.ch

2. General information on data processing

On this page, we inform you about the processing of your personal data on our website laceclo.ch.

How we collect and use personal data depends on how you interact with us and which services you use. We only process personal data if there is a purpose for it and a legal basis under applicable data protection law.

2.1 Legal bases

• Consent (e.g., for newsletters, marketing cookies): You can withdraw your consent at any time with effect for the future.
• Contract / pre-contractual measures: Processing for the execution of orders and the provision of our online shop.
• Legal obligation: Processing to comply with legal requirements (e.g., retention obligations).
• Legitimate interests: Processing for the secure and stable provision of the website, for abuse prevention, error analysis, and optimization.

Please note that we may not be able to provide you with our webshop, or only to a limited extent, if certain data is required for contract fulfillment or due to legal obligations and you do not provide it.

3. Your Rights

Under Swiss data protection law (DSG, revDSG), you have the following rights in particular, provided the legal requirements are met:

• Information about whether and which personal data we process about you
• Rectification of inaccurate personal data
• Erasure or restriction of processing, to the extent permissible
• Objection to certain processing activities (in particular against direct marketing, where applicable)
• Issuance or transfer of data, provided the legal requirements are met

To exercise your rights, please contact us at: info@laceclo.ch.

3.1 Right to complain

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC):

Federal Data Protection and Information Commissioner (FDPIC)
Website: https://www.edoeb.admin.ch

4. Data disclosure and international data transfer

We use service providers to provide our services (e.g., hosting, shop system, payment processing, shipping, analytics/marketing). It may be necessary to transfer personal data to these service providers.

If personal data is transferred to countries outside Switzerland or the European Economic Area (EEA), we ensure that an adequate level of data protection is guaranteed, for example, by:

• an adequacy decision (if available), or
• appropriate safeguards (e.g., standard contractual clauses), or
• other legally provided safeguards.

5. Website Provision and Server Log Files

5.1 Description and Scope

Each time our website is accessed, our system automatically collects data and information from the user's end device. The following data, in particular, may be processed:

• Information about browser type and browser version
• Operating system
• Internet service provider
• Date and time of access
• Referrer URL
• Pages accessed
• IP address (usually shortened or technically processed as required)

5.2 Purpose and Legal Basis

The processing takes place to ensure the functionality, security, and stability of the website, as well as for error analysis and optimization. The legal basis is our legitimate interest.

5.3 Storage Period

Log files are generally stored only as long as necessary for the stated purposes and are then deleted or anonymized.

6. Cookies and Consent Management

We use cookies and similar technologies. Cookies are text files that are stored in the browser. They allow your browser to be recognized on subsequent visits.

6.1 Types of Cookies

• Technically necessary cookies: required for the operation and basic functions of the website (e.g., shopping cart, login, language settings).
• Optional cookies (analytics/marketing/convenience): are only set if you consent.

6.2 Settings and Withdrawal

You can delete or block cookies through your browser settings. Optionally used cookies can be adjusted at any time via our cookie banner or consent manager.

7. Registration and Customer Account

When you create a customer account, we process the data you provide to create the account and manage orders. The following data, in particular, may be processed:

• Email address
• First name, last name
• Date and time of registration
• Other information you store in the account

The processing takes place for the fulfillment of the contract or for the implementation of pre-contractual measures.

8. Webshop and Order Processing

Orders are placed via a customer account or as a guest. To process your order, we process personal data particularly for:

• Contract execution (order, delivery, returns)
• Customer communication
• Invoicing
• Fulfillment of legal obligations (e.g., retention)
• Enforcement or defense of legal claims

8.1 Storage Period

We store personal data for as long as necessary for processing. Beyond that, we store data insofar as legal retention obligations exist (e.g., commercial and tax law obligations).

9. Payment Methods

Depending on the payment method offered, data is transmitted to the respective payment service provider for payment processing (e.g., name, address, payment information, order data, technical data such as IP address).

Note: Please add your actually used payment service providers here (e.g., Shopify Payments, credit card, PayPal, Klarna, TWINT, Stripe) including provider address and data protection link.

10. Shipping Service Providers

To deliver your order, we transmit necessary data to shipping service providers (e.g., name, address, email address for shipping information, if applicable, telephone number).

Note: Please add your actually used shipping service providers here (e.g., Post CH, DHL, DPD, UPS) and, if applicable, data protection links.

11. Newsletter

If you subscribe to our newsletter, we use your email address to send you information and offers. The newsletter is sent only with your consent. You can unsubscribe at any time via the unsubscribe link in the newsletter.

12. Contact by Email

If you contact us, we process your information to handle the request. The legal basis is our legitimate interest in responding to inquiries and, if it concerns orders, the fulfillment of the contract.

13. Social Media Presences

We maintain presences on social media platforms (e.g., Instagram, YouTube). When visiting our presences or interacting, the data protection regulations of the respective platforms apply. We may receive statistical evaluations (insights).

14. Analytics, Marketing, and Third-Party Services

We may use services for analytics, advertising, and functional enhancements (e.g., Google Analytics, Google Ads, Meta Pixel, Tag Manager, Hotjar). Such services are, if necessary, only activated after your consent via the Consent Manager.

Note: Please only include the tools you actually use here and add the respective provider details and data protection links.

15. Changes to this Privacy Policy

We may update this Privacy Policy at any time. The version published on laceclo.ch at any given time applies.